return & refund policy

1. Return Eligibility
Products are eligible for return within 7 days of delivery if they:

• Arrive damaged or defective.
• Are incorrect or incomplete.
• Customized or bulk orders are non-returnable unless damaged or defective.

2. Refunds
Refunds are processed after product inspection and will be credited to the original payment method within 7–10 business days.
3. Return Process

• Contact us at info@suagifts.com with your order ID, issue description, and photos of the product.
• Upon approval, you will receive return instructions.

4. Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• Customized orders cannot be canceled once production has started.

5. Contact for Assistance
For returns, refunds, or cancellations, email us at info@suagifts.com.