return & refund policy

1. Return Eligibility
Products are eligible for return within 7 days of delivery if they:

  • Arrive damaged or defective.
  • Are incorrect or incomplete.
  • Customized or bulk orders are non-returnable unless damaged or defective.

2. Refunds
Refunds are processed after product inspection and will be credited to the original payment method within 7–10 business days.
3. Return Process

  • Contact us at info@suagifts.com with your order ID, issue description, and photos of the product.
  • Upon approval, you will receive return instructions.

4. Cancellation Policy

  • Orders can be canceled within 24 hours of placement.
  • Customized orders cannot be canceled once production has started.

5. Contact for Assistance
For returns, refunds, or cancellations, email us at info@suagifts.com.

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